FAQ’s
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INSTALLATION
How long does it take to install
Easy Data Backup?
It usually takes about 15 minutes. The installation is simple, Easy
Data Backup guides you through step by step.
Which operating systems does Easy Data
Backup support?
- Windows 95/ 98/ ME/ NT/ 2000/ XP/ 2003
- Mac OS X
- Linux 6.x/ 7.x/ 8.x / 9.x
- Netware 5.1 or later
- Solaris 2.x/ 7.x/ 8.x
Recommended System Requirements
Easy Data Backup recommends you have:
- a broadband Internet connection
- a minimum upload speed of 256 kbps
- 30 MB available space on your hard disc
- internal memory of at least 128MB
How much data storage do I need?
We charge for the amount of data we hold in our data store. This
is the compressed size of your data and any retained changes. The
amount of data we retain for you depends on the number of changes
you make and how many days you chose to keep these. (Click here
for more details on file retention). We
advise that you purchase the uncompressed data amount you require
as this allocates adequate space for data retention.
What if I run out of space or need
more space?
You will be notified via a report that you have exceeded your quota.
Contact us to arrange a higher quota.
Can you back up Exchange and SQL
Servers?
Yes, Easy Data Backup provides modules for backing up:
- Microsoft Exchange Server 2000/2003
- Microsoft SQL Server 7.0/2000
- Oracle 8i/9i
- Lotus Domino/Notes 5.0 or later
- MySQL 3.23.42 or later
Can I try out Easy Data Backup
before signing a contract?
Yes, you can use our Easy Data Backup software free of charge for
a period of 7 days. We allocate space for 100 MG of compressed data
to trial accounts. For a free trial select <Free Trial> and
provide some basic information.
Can I convert my trial account
into a ‘real’ account?
Yes, when you request a ‘real’ account we will send
you a contract, once this is signed and received the account is
converted.
How do I get started and how long
will it take if I sign a contract?
Fill in the order form and we will email you a contract. Once we
have received a signed contract we will activate your account and
send you details of how to install our software.
BACKING UP
How does the backup work?
We can copy data over the internet from your servers/PC’s
directly to our Data Store.
Further backups are fast because we only transmit changed data.
How long does backup take?
After the initial backup, only new or modified data is backed up,
reducing backup times.
When will the backups run?
You schedule when the backups run so there is no disruption to your
work.
How does the Backup schedule work?
The Backup Schedule allows you to perform automatic, unattended
backups of specified backup sets. Via the schedules you can specify
the time and frequency of backups.
How often is my data backed up?
This is up to you and can be set using the backup schedule. Most
companies backup their data on a daily or weekly basis.
How will I know my backups have
run successfully?
You will receive a detailed report via email for every backup run.
This will confirm your backup has been successful or immediately
highlight any issues.
What daily tasks are involved in
the backup process?
None, once the backup schedules have been configured the backups
run automatically. We recommend that you check the emailed reports
on a regular basis to ensure your backups are running without errors.
How much data can our company store
with Easy Data Backup?
Our entry level solutions start with as little as 20GB of data storage.
Our larger customers have in excess of a 100GB of data.
What is
file retention?
During backup Easy Data Backup moves any deleted or changed files
(previous version) to a retention area. By setting the retention
policy you decide how long these files are kept in the Data Store
before being deleted. Keeping files in the retention area enables
you to restore multiple versions of your files.
RESTORES
How do I restore my data?
You can restore your own data with Easy Data Backup. Restores can
be performed for files, system state, Exchange Server, or SQL server.
Can I restore different versions
of an individual file?
Yes, you can also specify which version you require.
Do I get charged to restore my
data?
No, all restores are included in your monthly fee.
How do I know my data will restore
successfully in the event of a disaster?
The facilities to restore data are available with the Easy Data
Backup software. You can restore and test your backups whenever
you like.
CONNECTIVITY
What type of connection do I need?
We use your existing ADSL, SDSL, leased line or similar connection.
SUPPORT
Do we get a user manual?
Yes, you are provided with an easy to follow and comprehensive user
guide.
Do you provide training?
Yes, we can install and show you how the Easy Data Backup software
works, this is chargeable.
ENCRYPTION AND SECURITY
What happens if I forget my password?
You will be able to request that we reset it for you. However please
note we have no access to reset encryption keys, it you forget these
your data will be unrestorable.
Is my data secure?
Yes, your data is compressed and encrypted before being sent and
stored in our Remote Data Store. You can set the encryption code
so the content is only readable to you. Important: Remember your
encryption code, without it your backup is unreadable. Easy Data
Backup has no access to your code and will be unable to assist if
you forget your encryption code.
How do I know your solution is
secure?
We are the only company providing remote backup and disaster recovery
services to achieve the Information Security Standard BS7799. All
data is sent in an encrypted format - 128 bit, and all data is held
in our data store encrypted.
What type of encryption is used?
Your data is first compressed and then encrypted using a 128bit
key. The data remains encrypted.
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